Build a Support & Research Lead.

Your dedicated support and intelligence officer. Resolves tickets, researches markets, and delivers insights -- so your human team focuses on strategy, not triage.

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What they do

Core responsibilities and capabilities.

Triage and respond to customer support tickets
Escalate complex issues to relevant human team members
Conduct market and competitor research on demand
Compile research summaries and insight reports
Monitor customer sentiment and flag emerging patterns
Maintain and update FAQ databases and help articles

Typical weekly outputs

What to expect from your Support & Research Lead.

1
50-100 support tickets triaged and resolved
2
2-3 market research summaries with actionable insights
3
Weekly customer sentiment report
4
Updated FAQ entries based on common queries
5
Escalation log with recommended actions

Where they work

Integrations and tools they connect to.

SlackSlack
Gmail / EmailGmail / Email
WhatsAppWhatsApp
NotionNotion
ClickUpClickUp
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How you manage them

Set response templates and SLA targets. Your AI employee follows them precisely. It escalates edge-cases to you with full context -- no back-and-forth needed. Assign research topics ad-hoc or schedule recurring reports.

Example tasks

Day-to-day responsibilities and workflows.

Support

Respond to 20 pending support emails

Research

Research 5 competitors and compare pricing models

Analytics

Create a weekly NPS summary from customer feedback

Docs

Update help center articles with new feature info

Ops

Draft an escalation summary for the engineering team

Monitoring

Monitor social media for brand mentions today

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Build your Support & Research Lead today

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