This Privacy Policy describes how PilotUP (“PilotUP”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects information in connection with your access to and use of the PilotUP platform, including the website (pilotup.io), application (app.pilotup.io), APIs, integrations, and all related services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Scope and Overview
PilotUP is a software platform that enables businesses to deploy AI employees capable of executing business functions such as sales, marketing, operations, and support. In order to deliver these services, the Platform necessarily processes data provided by you, data generated through your use of the Platform, and data obtained through authorized integrations with third-party services.
This Privacy Policy applies to all data processed in connection with your use of the Platform, including personal data, business data, and AI-generated outputs. It does not apply to third-party services that you may connect to the Platform, which are governed by their own privacy policies.
2. Information We Collect
We collect information in several ways, depending on how you interact with the Platform.
When you create an account or otherwise engage with PilotUP, we collect information that you provide directly, including but not limited to your name, email address, company details, login credentials, and any information you submit through forms, onboarding flows, or support interactions. Where payments are involved, billing-related information and transaction data are processed through third-party payment providers.
In addition, the Platform processes data that you choose to connect or provide through integrations. This may include, without limitation, email content, contact data, CRM records, documents, internal business data, and communication history. This data is processed solely to enable AI employees to perform tasks and execute workflows on your behalf.
We also automatically collect certain technical and usage information when you access or use the Platform. This includes information such as IP address, device identifiers, browser type, operating system, usage patterns, log data, and interaction events. This information is used to operate, secure, and improve the Platform.
Furthermore, the Platform generates derived and AI-generated data as part of its functionality. This includes outputs created by AI employees, usage analytics, performance insights, and behavioral patterns. Such data may be stored and analyzed to improve system performance and user experience.
3. How We Use Information
We use the information we collect for the purpose of operating, maintaining, and improving the Platform. This includes enabling AI employees to perform tasks, executing workflows, delivering outputs, and facilitating integrations with third-party services.
We also use information to manage accounts, process payments, provide customer support, communicate with users regarding service updates, and ensure compliance with applicable laws and regulations.
In addition, we use information to monitor usage, detect and prevent abuse, enforce our Terms of Service, and maintain the security and integrity of the Platform.
We may also use aggregated and anonymized data to analyze trends, improve performance, develop new features, and enhance the overall functionality of the Platform. Such data does not identify individual users or businesses.
4. AI Processing and Data Handling
The core functionality of the Platform relies on AI systems that process data to generate outputs and perform actions. By using the Platform, you acknowledge and agree that data you provide may be processed by AI models to generate content, make decisions, and execute workflows.
PilotUP does not use your identifiable data to train models for other customers, nor do we expose your data across different users or workspaces. Data is logically isolated within your account and is used solely to deliver services to you.
We may, however, use anonymized and aggregated data derived from system usage to improve model performance, system reliability, and product functionality. This processing is conducted in a manner that does not identify you or your business.
5. Sharing and Disclosure of Information
PilotUP does not sell, rent, or trade your personal or business data.
We may share information with third-party service providers that are necessary to operate the Platform, including cloud infrastructure providers, payment processors, analytics tools, monitoring services, and AI infrastructure providers. These service providers are contractually obligated to process data only for the purposes of providing services to PilotUP and to implement appropriate safeguards.
We may also disclose information where required to comply with legal obligations, enforce our agreements, respond to lawful requests from public authorities, or protect the rights, safety, and security of PilotUP, our users, or others.
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable confidentiality and data protection requirements.
6. Data Retention
We retain information for as long as necessary to provide the Platform, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Upon termination or deletion of your account, we may retain your data for a limited period in order to process account closure, comply with legal requirements, and prevent fraud or abuse. After such period, your data will be deleted or anonymized in accordance with our data retention practices. We are not obligated to retain or recover data beyond this period.
7. Data Security
PilotUP implements reasonable administrative, technical, and organizational measures designed to protect data against unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption where appropriate, and system monitoring.
However, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, while we take reasonable steps to protect your data, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials, managing access to your integrations, and ensuring appropriate internal controls within your organization.
8. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, update, delete, or restrict the processing of your data.
You may exercise these rights by contacting us directly. We will respond to such requests in accordance with applicable law.
You also have control over your data through the Platform, including the ability to modify account information, disconnect integrations, and delete your account.
9. Third-Party Services
The Platform integrates with third-party services that you choose to connect. These services operate independently and have their own privacy policies and data practices.
PilotUP is not responsible for the privacy practices, security, or content of such third-party services. You are responsible for reviewing and complying with their terms and policies before connecting them to the Platform.
10. International Data Transfers
Your information may be processed and stored in jurisdictions outside your country of residence, including the United States. These jurisdictions may have data protection laws that differ from those in your location.
By using the Platform, you consent to the transfer, processing, and storage of your information in such jurisdictions, subject to appropriate safeguards.
11. Children’s Privacy
The Platform is not intended for individuals under the age of eighteen (18), and we do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time at our discretion. Any changes will be effective upon posting the updated policy.
Your continued use of the Platform following such changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, you may contact us at:
Email: team@pilotup.io