Build an AI Employee in Support

Instant, reliable customer support -- without scaling headcount. Your AI employee resolves tickets, escalates when needed, and learns from every interaction.

Build this Employee Explore Roles

What you can offload

Automate these processes completely.

Ticket triage and categorization
First-response drafting and sending
FAQ and knowledge base maintenance
Customer sentiment monitoring
Escalation routing to the right team member
Follow-up on resolved tickets for satisfaction

Day-to-day Operations

How this agent runs on a typical day.

Morning

Triages overnight support tickets. Sends first responses to new inquiries. Updates ticket statuses in project board.

Midday

Resolves straightforward tickets. Drafts detailed responses for complex issues. Escalates edge cases with context.

Afternoon

Follows up on pending tickets. Updates FAQ articles based on common questions. Logs customer feedback.

End of day

Sends daily support summary to Slack. Reports on SLA compliance. Flags recurring issues for product team.

Outputs you get

Tangible deliverables, continuously.

1
Tickets resolved within SLA targets
2
Customer satisfaction summaries
3
Updated knowledge base articles
4
Escalation reports with full context
5
Weekly support metrics dashboard

Tools they work in

Plugs natively into your existing stack.

Gmail / EmailGmail / Email
SlackSlack
WhatsAppWhatsApp
ClickUpClickUp
NotionNotion
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